Return Policy

Service Cancellations

For design consultation services, cancellation requests must be submitted in writing. Cancellation policies vary depending on the stage of the project:

• Before Consultation: Full refund if cancelled at least 48 hours before the scheduled consultation date.
• After Consultation: Refunds are not available once the consultation has been completed, as the service has been delivered.
• During Project: Partial refunds may be available for incomplete work, calculated based on the percentage of work completed.

Installation Services

For installation services, the following return and cancellation policies apply:

• Cancellation before work begins: Full refund minus any non-refundable deposits specified in your service agreement.
• Cancellation after work begins: Refund calculated based on work completed and materials used.
• Completed installations: No refunds available for completed installation work.

Refund Processing

Refunds, when applicable, will be processed using the same payment method used for the original transaction. Processing times may vary depending on your payment provider, typically taking 5-10 business days.

Equipment Returns

If equipment is provided as part of our services, return policies will be specified in your service agreement. Generally:

• Equipment must be returned in original condition
• Return shipping costs may apply
• Custom or modified equipment may not be eligible for return

Dispute Resolution

If you are not satisfied with our services, please contact us to discuss your concerns. We are committed to resolving issues fairly and will work with you to find an appropriate solution.

Contact for Returns

To initiate a return or cancellation, please contact us:

Email: contact@drexalonbrex.world
Phone: +61 2 9743 9782
Address: 101 Clapham Rd, Sefton NSW 2162, Australia

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.